Frequently asked questions

Flights

How do I search for a flight? Enter your departure city, destination, travel dates and number of travellers on the home page or the Flights page, then hit Search.

Can I book a multi-city itinerary? Yes. Select Multi-city on the search form and enter your flight legs with separate dates and destinations.

What does "fare rules" mean? Fare rules are the airline's conditions for your ticket — whether it is refundable, changeable or non-refundable. Always check them before booking; they are shown on the flight details.

How do I change or cancel a flight? Go to My Trips, select your booking and choose Change or Cancel. Eligibility depends on the fare type — non-refundable fares typically cannot be cancelled for a cash refund.

Can I add extra baggage after booking? Yes — open My Trips, select the booking and look for the Add baggage option. Pricing varies by airline and route.

What is a stopover vs a layover? A layover is a short connection (under 24 hours) between flights. A stopover is an intentional break of 24+ hours at a connecting city.

Payments and refunds

What payment methods are accepted? We accept major credit and debit cards, and wallet balance can be applied at checkout if your account has funds.

Is my payment information secure? Yes. All transactions run over TLS-encrypted connections and are processed by PCI-DSS certified payment processors. We never store your full card details.

How long does a refund take? Once processed, refunds take 5–10 business days to appear depending on your bank or card issuer. You receive an email confirmation when the refund is initiated.

My payment failed — what should I do? Double-check your card details and billing address. If the issue persists, try a different payment method or contact your bank — or reach our support team.

Can I use wallet credits for partial payment? Yes. If your wallet balance is less than the total, combine it with a card at checkout.

Account

How do I create an account? Click Sign up at the top of any page, enter your email, set a password and verify your email address.

Can I save traveller profiles? Yes. From your account, add the details of frequent travellers — they auto-fill at checkout.

I forgot my password — how do I reset it? Use Forgot password on the login page. We email you a 6-digit code; enter it with your new password to finish. Check spam if it doesn't arrive within a few minutes.

How do I update my personal details? Go to Account and update your name, email, phone or password. Changes take effect immediately.

Hotels and visas

How do I search for hotels? Use the Hotels tab on the search form. Enter destination, dates and guests. Inclusions and cancellation policies are shown per room.

Which countries are supported for visa services? Open the Visa section and select your destination to see availability, requirements and processing times.

How long does a visa application take? It varies by country — from 24 hours for e-visas to several weeks for embassy visas. The expected timeline is shown per destination.