Support centre
How can we help?
Find answers to common questions, manage your bookings, or reach the team directly.
Quick links
Frequently asked questions
How do I change or cancel my booking?
Log in to your account and go to My Trips. Select the booking you want to modify or cancel. Cancellation policies vary by airline and fare type — always check the fare rules before cancelling. Some fares are non-refundable.
How long does a refund take?
Refunds typically take 5–10 business days to appear on your original payment method once processed. You will receive an email confirmation as soon as we initiate the refund.
I didn't receive my e-ticket. What should I do?
Check your spam or junk folder first. If you still can't find it, log in to your account, go to My Trips, and download your ticket directly. You can also contact your booking agent for a resend.
Can I add extra baggage after booking?
Yes — open My Trips, select your booking, and look for the Add baggage option. Availability and pricing depends on the airline and fare type.
How do I update passenger details?
Minor corrections such as a spelling error can sometimes be made directly — contact your booking agent. Major changes like a full name change usually require cancellation and rebooking due to airline rules.
What payment methods are accepted?
We accept all major credit and debit cards. Depending on your region, local payment methods may also be available. If your account has wallet funds, those can be used at checkout too.
How do I request a visa?
Visit the Visa section of the platform. Select your destination country, review the requirements, and start your application. You can track the status of your application from your account.
Is my payment information secure?
Yes. All transactions are processed over encrypted connections (TLS). We do not store full card numbers — payments are handled by PCI-DSS compliant processors.
More questions answered on the full FAQ page.
Contact us
Send us a message
Use the contact form and the team that can see your booking will reply.
Already have an account?
Signed-in customers get help tied to their bookings — history, e-tickets and personalised support, all in one place.